Cart 0

Shipping & Order Fulfillment Information

General Shipping:

Here at Mad Scents, we take great pride in shipping to you in the safest and most timely option available. It is so important to us that you receive your goods quickly and safely, so that the quality that we work so hard to achieve is maintained and you are able to them as soon as possible.

Free Standard Shipping is offered on orders over $80.

Orders placed that contain only items that are in stock are shipped within 2-4 business days, arriving approximately 2-12* working days from dispatch depending on the address location* (see shipping table below for full details).  Please note this lead time for preparing orders applies to Express Postage items also.  

Please note that any orders received that require products to be 'custom made or made to order' may take 10-21 days to create and ship your products. Shipping will be an additional estimated 2-12*days per the table below. If you live in a remote location Please feel free to contact us prior to placing a custom made order if you would like a closer estimate of how long a product may take to create.

Below is a guide on estimated delivery times per courier service and location. These are to be used as a guide only.  

State Mailman Australia Post Standard Australia Post Express
QLD - Metro 1-2 Business Days Up to 2 Business Days 1 Business Day
QLD - Regional Up to 5 Business Days Up to 5 Business Days 1-2 Business Days
NSW - Metro 1-2 Business Days 3-6 Business Days 1 Business Day
NSW - Regional 3-5 Business Days 3-4 Business Days 1-3 Business Days
ACT - Metro 1-2 Business Days 3-6 Business Days 1 Business Day
ACT - Regional 3-5 Business Days 3-4 Business Days 1-2 Business Days
VIC - Metro 2-4 Business Days 3-6 Business Days 1 Business Day
VIC - Regional Up to 10 Business Days 5-6 Business Days 1-2 Business Days
SA - Metro 3-9 Business Days 3-6 Business Days 1 Business Day
SA - Regional 6-10 Business days 5-6 Business Days 2-4 Business Days
WA - Metro 7-14 Business Days 3-6 Business Days 1-2 Business Days
WA - Regional 8-18 Business Days 5-6 Business Days 2-4 Business Days
NT - Metro 7-20 Business Days 3-6 Business Days 2-3 Business Days
NT - Regional 8-20 Business Days 13-14 Business Days 3-4 Business Days
TAS - Metro 5-16 Business Days 3-6 Business Days 1 Business Day
TAS - Regional 6-13 Business Days 5-6 Business Days 2-3 Business Days

 

Postage Service Providers.

We use both Officeworks Mailman and Australia Post.   

Express post via Australia Post is available - with next business day delivery for metro areas, and 2-3days for regional areas (including NT, WA). Standard processing times apply on orders to be packed.  

Delivery:
As of 1 January 2018, a signature on delivery will be required on all parcels sent by Mad Scents.  

If the delivery address is unattended or someone is unable to sign for the parcel, a calling card will be left (generally in the post box or under the front door) with instructions for you to have your parcel redelivered or to collect your parcel from your nearest authorised centre.  

IMPORTANT: Mad Scents asks that you please inspect the parcel before signing with the courier. Should any damage have occurred in transit do not accept delivery of a parcel.

A confirmation email is sent at time of shipment that will include a tracking number and link to the tracking website.  

 

Breakages:

As much as we do all that we can to ensure that your orders are packaged away nice and snug, ready for their trip from us to you, it is an unfortunate consequence of shipping fragile items via courier and road that sometimes breakages can occur. 

If you experience this please email us right away with the damage including details of the product and digital photos.  We will then be in touch with you to either organise a refund, or a replacement product to be shipped if available.  In order to process a refund /replacement, we must be notified within 7 days of receipt of your goods. If we are notified outside of this timeframe, refund or replacement will not be guaranteed. 

If you would like further clarification on any details above, please email us at madscents@live.com.au or phone on 0438 457 524.

Liquid error: Could not find asset snippets/sh_sbve-theme-snippet.liquid