FAQ and About Us
Welcome to MAD Scents, where we're mad about a lot of things! Mad about fragrances, mad about quality, mad about keeping things small batch, mad for having such a large range! But why did we choose MAD initially? MAD is the foundation of what our brand is built on, a Mother and Daughter's passion for home fragrance. What started with a hobby of making tealights and melts back in 2014, has well and truly grown into several themed collections of a range of aroma beads, reed diffusers, candles, wax melts and more. Whilst we have grown and evolved over the years, our passion for producing in small batches, keeping a unique and fresh extensive scent library and using quality ingredients have stayed true.
FAQs
Q. Where is everything made?
A. All of our manufacturing occurs in house in Lowood, QLD. Product labels are designed and printed with a local Australian printer, and our fabric is also printed locally in Queensland. Wherever possible, we try to use Australian suppliers.
Q. Are the base fragrance oils you use in your products phthalate and paraben free?
A. Yes! We use fragrances that are manufactured in Australia and free from phthalates and parabens.
Q. What wax do you use?
A. We use soy wax for both our melts and our candles, free from any palm or paraffin waxes.
Q. What wicks do you use?
A. We use a combination of 100% Cotton textile wicks with no lead, for a cleaner burn, and wooden wicks.
Q. What base do you use in your reed diffusers?
A. Our Reed diffusers are made using our fragrance oils and reed diffuser base that does not contain alcohol or DPGs. It is GMO free, is soluble in water and is readily biodegradable.
Q. What base do you use for your Room & Linen Sprays?
A. Our room & linen sprays contain our fragrance oils, cosmetic grade ethanol, demineralised water, glycerine and antioxidants. They are vegan friendly, and are body safe.
Q. Do you do custom orders?
A. Yes, absolutely. We provide a range of clients with wholesale lines, either white label, with their designs, or wholesale rates for branded orders. Get in contact via our wholesale application form, or send through an email to bec@madscents.com.au or madscents@live.com.au .