Terms of service
Mad Scents – Terms of Service Last updated: 16 June 2026
1. Overview
These Terms of Service ("Terms") govern your use of the Mad Scents website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms. Please read them carefully.
Mad Scents is operated from Lowood, QLD, Australia. Contact us at madscents@live.com.au.
2. Eligibility
By using our website, you confirm that you are at least 18 years of age, or that you have the consent of a parent or guardian. Our website is intended for use by Australian residents, though we may ship internationally.
3. Products
We reserve the right to modify or discontinue products at any time. Product images are for illustrative purposes and may vary slightly from the actual product. We make every effort to display colours and details accurately, but cannot guarantee your screen will display them exactly.
4. Pricing
All prices are displayed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time. The price at the time of your order confirmation is the price you will be charged.
5. Orders and Payment
By placing an order, you are making an offer to purchase. We reserve the right to accept or decline any order. You will receive an order confirmation email once your order is accepted.
Payment is processed securely through our payment providers. We accept major credit/debit cards and other payment methods as displayed at checkout. We do not store your full payment card details.
6. Shipping
We aim to dispatch orders promptly. Shipping times and costs are displayed at checkout and are subject to change. Please refer to our Shipping Policy for full details on delivery timeframes, carriers, and international shipping.
Risk of loss and title for products passes to you upon delivery to the carrier.
7. Returns and Refunds
We want you to be happy with your purchase. Please refer to our Refund Policy for full details on returns, exchanges, and refunds. Your rights under the Australian Consumer Law (ACL) are not affected by our refund policy.
8. Australian Consumer Law
Our products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
9. Intellectual Property
All content on this website — including text, images, logos, and product descriptions — is owned by or licensed to Mad Scents and is protected by Australian and international copyright laws. You may not reproduce, distribute, or use our content without prior written permission.
10. Website Use
You agree to use our website only for lawful purposes. You must not:
- Use the site in any way that breaches applicable laws or regulations
- Transmit any unsolicited or unauthorised advertising material
- Attempt to gain unauthorised access to any part of our website or systems
11. Limitation of Liability
To the extent permitted by law, Mad Scents is not liable for any indirect, incidental, or consequential loss or damage arising from your use of our website or products. Our liability is limited to the purchase price of the relevant product.
Nothing in these Terms limits your rights under the ACL.
12. Privacy
Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.
14. Governing Law
These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.
15. Changes to These Terms
We may update these Terms at any time. Continued use of our website after changes are posted constitutes your acceptance of the updated Terms.