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Shipping & Order Fulfillment Information

Packing & Creating your order
All orders that contain products that are in stock only are packed and lodged for shipping within 2-4 business days. 

Any order that contains a product that is made to order or custom, will take between 10-21days to create, cure, and then pack prior to shipping. If you have a tight timeframe that you need an order within please do not hesitate to contact us prior to placing your order to determine a closer estimate. 

Shipping

Australia has an amazing network of delivery drivers making their way around our large country delivering so many goods - we know that you may have preferred couriers to use for your areas, and as such have several options for carriers we use.  In some instances, carriers may transfer to third parties to complete the delivery - this is beyond our control. 

A signature on delivery is required on all parcels shipped by MAD Scents.

If the delivery address is unattended or someone is unable to sign for the parcel, a calling card will be left (generally in the post box or under the front door) with instructions for you to have your parcel redelivered or to collect your parcel from your nearest authorised centre.  

IMPORTANT: Mad Scents asks that you please inspect the parcel before signing with the courier. Should any damage have occurred in transit do not accept delivery of a parcel.

A confirmation email is sent at time of shipment that will include a tracking number and link to the tracking website.  

Australia Post Parcel Post & Express Post
For up to date estimated delivery times please see the Australia Post website linked below -  the location that we deliver from is Lowood, QLD 4311 if you would like an up to date estimate. Please note for express orders we try to drop them off at either an Ipswich or Brisbane Local Post office to ensure that it is within the express post delivery network.   

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ 

Shippit 
The main couriers that are used with Shippit are Fastway Couriers. A guide for their estimated Business Day delivery to major depots can be viewed below. Please note this does exclude weekends and public holidays.

Adelaide 4 - 5 days
Albury 3 - 4 days
Bendigo 3 - 4 days
Brisbane 1 day
Bundaberg 2 - 3 days
Cairns 3 - 4 days
Canberra 3 - 4 days
Central Coast 2 - 3 days
Coffs Harbour 2 - 3 days
Devonport 5 days
Geelong 3 - 4 days
Gold Coast 1 day
Hobart 5 days
Launceston 5 days
Mackay 2 - 3 days
Maryborough 2 - 3 days
Melbourne 3 - 4 days
Newcastle 2 - 3 days
Northern Rivers 2 - 3 days
Orange 3 - 4 days
Perth 8 - 10 days
Port Macquarie 2 - 3 days
Rockhampton 2 - 3 days
Sunshine Coast 2 - 3 days
Sydney 2 - 3 days
Tamworth 2 - 3 days
Toowoomba 1 day
Townsville 3 - 4 days
Wide Bay 2 - 3 days
Wollongong 2 - 3 days 

Shipping Costs:

Our checkout integrates with both Australia Post and Shippit to determine the live cost of your order based on cubic weight. 

We know shipping costs can get expensive, and so we do offer incentives for larger value orders using courier services:
- Orders between the value of $65 and $94.99 have an option for $10 flat rate courier shipping via Shippit (Fastway Couriers)
- Orders over $95 will receive the option of complimentary shipping via Shippit. (Fastway couriers).

Please note that our shipping incentives do not include shipping with either Australia Post Parcel Post or Express Post. 

Breakages:

As much as we do all that we can to ensure that your orders are packaged away nice and snug, ready for their trip from us to you, it is an unfortunate consequence of shipping fragile items via courier and road that sometimes breakages can occur. 

If you experience this please email us right away with the damage including details of the product and digital photos.  We will then be in touch with you to either organise a refund, or a replacement product to be shipped if available.  In order to process a refund /replacement, we must be notified within 7 days of receipt of your goods. If we are notified outside of this timeframe, refund or replacement will not be guaranteed. 

Change of Mind

We do not offer refunds for change of mind or errors you have made in your order. 

If you would like further clarification on any details above, please email us at madscents@live.com.au or phone on 0438 457 524.